Return Policy
Due to health and safety reasons surrounding COVID-19, mattresses, pillows and any bedding accessories are all final sale. Exchanges and returns are not valid on any mattresses once they have been delivered or picked up. Any exchanges that are approved will be from the manufacturers warranty coverage and guidelines.
If you are not satisfied with your furniture purchase, we will accept your return request within 3 days of receiving your item(s). Exclusions do apply, see below. Any original outbound shipping costs will be deducted from your refund. The return shipping is also the responsibility of the customer. Re-stocking charges of 20% are applicable on all returned or exchanged items (shipped or unshipped). Items must be in original condition and packaging.
Items excluding Clearance, Special Orders, Custom Made, Mattresses and Accessories are subject 20% restocking charges and can be exchanged only for a value equal or greater than the original purchase value. Multiple delivery/shipping charges will apply.
A refund will be processed within 7-10 business days from the time the product is returned back into the possession of Jag’s Furniture & Mattress. When the item has been received back to Jag’s Furniture and Mattress, we will inspect it is in its original condition and packaging. Inspection may take between 2-3 business days. Once this is complete, the refund will be processed back to your form of original payment. The refund may take up to 7-10 business days.
If an item is re-shipped after receipt to an address other than the shipping address on record no refunds or replacements will be issued.
Non-returnable, Final Sale items (no exceptions):
Due to health and safety reasons surrounding COVID-19, mattresses, pillows and any bedding accessories are all final sale. Exchanges and returns are not valid on any mattresses once they have been delivered or picked up. Any exchanges that are approved will be from the manufacturers warranty coverage and guidelines.
Assembled and/or Modified items, Items without original packaging, Custom Made or Special Order Items, Mattresses, Accessories, and Clearance items are FINAL SALE and cannot be returned.
It is the customer’s responsibility to measure all doorways, hallways, architectural features, and room sizes to ensure the furniture purchased will fit. Orders cannot be returned as a result of the customers miscalculation of measurements. All Clearance, Special Order, Custom Made items, Mattresses and Accessories are FINAL SALE. Please measure accurately.
If any item(s) arrive damaged or defective simply note any damage upon delivery and email pictures of the defective furniture to customerservice@jagsfurniture.ca within 3 days of receiving items.
Due to the natural characteristics of leather and marble they may have slight variations of color or texture that are not considered defective. Fabrics may also have slight color variations due to dye lots. Colors and textures of fabrics, leathers, and woods may appear slightly different on a computer screen. Lighting in your home can also make the furniture color look different from the website or showroom. These are not considered defects.