Shipping Policy

ONLINE ORDERS SHIPPING POLICY

Once your order is placed and stock is confirmed at our warehouse, we will confirm with you a delivery date based on your location and availability on our delivery schedule. Each order with multiple items on it is shipped out complete only. Business days for deliveries from our warehouse are from Tuesday through Saturday excluding statutory holidays.

PLEASE NOTE: It is the customer’s responsibility to measure all doorways, hallways, architectural features, and room sizes to ensure the furniture purchased will fit. Orders cannot be returned as a result of the customers miscalculation of measurements. In the case of customer miscalculation, items excluding Clearance, Special Orders, Custom Made, Mattresses and Accessories are subject 20% restocking charges and can be exchanged only. Multiple delivery/shipping charges will apply. Please measure accurately. The recipient present at time of delivery must be of legal age.

SPECIAL ORDER ITEMS

These items are marked on our website as “Special Order”. Once your order is confirmed online for a special order item, we will order that item from the manufacturers warehouse. Product will ship to you within 7 days after arrival into our warehouse. Once an item has arrived into our warehouse, you will be contacted to schedule a pick-up or book a delivery date. Special Order arrival times are approximate only, there could be outside delays in production or shipping which are out of our control. We will notify you by email if there is any delays on your order.

Delivery appointments for online and in-store orders are scheduled between 8 AM – 4 PM Tuesday through Saturday. A 2-3 hour time slot will be provided the morning of your scheduled delivery.

On the arrival of your shipment you must confirm the number of cartons delivered is the same as listed on the bill of lading. If there is a discrepancy note this on the proof of delivery along with your signature. Customer’s signature is required as proof of delivery.

If access is limited or unsafe the Delivery personnel has the right to refuse delivery. In this instance please contact us at

info@neelkanth.ca.

Product arrival dates are estimates only. Jag’s Furniture & Mattress will not be liable for any damage, loss or expense incurred if specified dates are not met.

It is the customer’s responsibility to provide accurate shipping information. If a wrong address is provided additional charges are applicable.

It is the customer’s responsibility to be present at time of scheduled delivery. Failure to do so will result in additional charges.

Delivery on Online Orders (Option 1)

Delivery on all online orders.

1. This is a basic delivery service. Delivery personnel will unload the item from the truck and place it inside your main entrance area.
2. Once items are delivered to the shipping address you provided, title and risk of loss of the products will pass on to you.
3. Our delivery personnel will inspect for damaged cartons prior to delivery. However, if there happens to be any damage to cartons it must be noted on the proof of delivery slip. Items must be fully inspected within 3 days of receiving shipment of goods. Any damages or defects on item(s) must be reported to info@neelkanth.ca within 3 days of receiving delivery. Photos of damaged item(s) are required.
4. Any damages not noted on the delivery receipt, or reported after 3 days of delivery, will be assumed to have occurred after delivery, and therefore will be the responsibility of the purchaser.
5. Delivery does not include removal or disposal of old/used furniture.
6. Delivery personnel do not install handles, knobs, or shelves.

Delivery & Setup on Online Orders (Option 2)

Delivery & Setup Service will deliver to your room of choice, assemble item(s), and remove packaging. To upgrade to this service there is an additional charge (can be added at checkout for online orders). For any additional requests fees may apply.

1. Once items are delivered to the shipping address you provided, title and risk of loss of the products will pass on to you.
2. Our delivery personnel will inspect for damaged cartons prior to delivery. However, if there happens to be any damage to cartons it must be noted on the proof of delivery slip. Items must be fully inspected within 3 days of receiving shipment of goods. Any damages or defects on item(s) must be reported to info@neelkanth.ca within 3 days of receiving delivery. Photos of damaged item(s) are required.
3. Any damages not noted on the delivery receipt, or reported after 3 days of delivery, will be assumed to have occurred after delivery, and therefore will be the responsibility of the purchaser.
4. Delivery does not include removal or disposal of old/used furniture.
5. Delivery personnel do not install handles or knobs on case good items.

Delivery Services are only available to the following areas:

• • Specific areas of British Columbia, Canada (***Restricted to only certain areas – contact us for more details at info@neelkanth.ca)

*Some areas of British Columbia, Canada may be restricted in receiving full delivery service. Additional Delivery charges may also be applicable for hard to reach cities and towns. Please call or email for details.

Customer Pick-ups

Customer pick-up of furniture is available at no charge to all customers at our main Surrey, BC, Canada Distribution Centre. Pick-up hours are Tuesdays through Saturdays, 10am to 4pm. Once your order is placed and stock is confirmed at our warehouse, we will email or call you to arrange a pickup date at our Distribution Centre.